Episodes

What happens when one of the biggest changes to the appraisal process in more than 20 years arrives—and is your team ready for it? In this episode, host Matt Coles sits down with Jordan Chapman, President of Sales at AMC Encore, to explore the changing appraisal landscape, the advantages of building a direct relationship with an AMC, and what Non-Delegated Lenders need to know as the industry prepares for UAD 3.6. Matt and Jordan dive into why the AMC relationship can be one of the most underl...

What happens when mortgage professionals stop simply collecting data and start using it to make smarter decisions? In this episode, host Matt Coles sits down with Connor Dudas, National Account Executive at First American Solutions, to explore how data, technology, and AI are changing the way mortgage companies operate, make decisions, and serve their customers. Matt and Connor also dive into the growing role of AI and ChatGPT in the mortgage industry. They discuss how mortgage professionals c...

What does it take to become a trusted solution provider in today's mortgage market? In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Kyle Blondin, Director of Origination at Optimal Lending, to discuss why understanding the entire lending process, knowing your products, and building strong client relationships are essential for long-term success. Kyle shares how his journey from the wholesale side of the business into correspondent lending has given him a great...

What does it take to build lasting relationships that drive success in the mortgage industry? In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Brenda DiScala, Senior Account Executive at Freedom Mortgage, to discuss how relationship-building, active listening, and delivering value beyond loan products can help mortgage professionals grow their business in any market. Brenda shares why she's seeing continued momentum in the broker-to-banker transition and explai...

What does it take to build a competitive advantage in today's mortgage market? In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Chase Duhon, National Account Executive at FirstFunding, to discuss how the transition from broker to banker can help mortgage professionals strengthen their brand, gain more control over pricing, and compete more effectively. Chase explains how becoming a direct lender gives mortgage companies greater flexibility to structure competit...

What can mortgage professionals control when markets shift, rates fluctuate, and uncertainty dominates the headlines? In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Noah Schuffman, SVP of TPO Sales at Pennymac TPO, to discuss a powerful mindset that can help sales professionals thrive in any market: focusing on your "3-Foot World." Noah shares valuable insights on why successful mortgage professionals spend less time worrying about external factors they canno...

What does it take to successfully enter the Non-Delegated Correspondent space and position your organization for long-term growth? In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Don Chiesa, Vice President – Western Division at Newrez Wholesale, to explore the operational, strategic, and staffing decisions that can make all the difference. Don shares valuable insights gained from working with lenders of all sizes, discussing the critical operational components...

In today’s mortgage industry, leadership, adaptability, and vision continue to separate the companies that survive from the ones that lead. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Michael Neill, Executive Partner at NEXA Lending, to discuss the mindset, innovation, and leadership principles driving one of the industry's most recognized lending organizations. Michael shares his perspective on the current state of the mortgage market, the importance of b...

In today’s evolving mortgage landscape, staying competitive means more than just closing loans—it requires constant innovation, alignment, and forward-thinking strategy. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with JD Cutri, VP Non-Delegated Correspondent Lending at Plaza Home Mortgage, to explore how collaboration between sales and operations is reshaping the future of Non-Delegated lending. JD shares how Plaza Home Mortgage is leaning into the market with...

In today’s mortgage environment, scaling with intention isn’t optional—it’s essential. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Jordan Higgins, VP Correspondent Sales at AmeriHome Correspondent, to break down how lenders can build smarter, more scalable Non-Delegated operations in a rapidly evolving market. Jordan shares firsthand insight into the growing trend of retail branches bypassing the broker channel and moving directly into Non-Delegated Corres...

In today’s mortgage landscape, the Non-Delegated Correspondent channel continues to gain serious momentum—and those who understand how to leverage it are setting themselves apart. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Nate Clear, President of FirstFunding, to dive into the growth, evolution, and opportunity within the Non-Del space. Nate shares perspective on how the Non-Del channel has expanded over the years and why more lenders are making the shif...

In today’s social-driven mortgage landscape, content creation is no longer optional—but staying compliant while doing it is critical. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Joe Wilson, CEO of Social Coach, to explore how lenders can confidently scale their social media presence without putting their company at risk. Joe dives into the growing importance of compliant content in the mortgage industry and how technology is changing the way lenders approa...

In today’s mortgage environment, managing risk isn’t optional—it’s mission critical. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Amanda Padd, Chief Revenue Officer at Secure Insight, to discuss one of the most important yet often overlooked areas in Non-Delegated Lending: third-party risk, vetting, and fraud prevention. Amanda brings deep expertise from the front lines of compliance and risk management, sharing how lenders can better protect their transact...

In today’s evolving mortgage landscape, speed, relationships, and execution matter more than ever, and the lenders who win are the ones building the right partnerships before the market heats up. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Stephanie Abercrombie, Sr. Business Development Manager at Equity Solutions to uncover one of the most overlooked advantages for Non-Delegated Lenders with the power of AMC relationships. Stephanie brings a behind-the-sc...

📞 “867-5309… Jenny?” If You're Not Top of Mind, You're Forgotten. In today’s fast-moving mortgage market, your realtor partners won’t remember your number, or your name; unless you’re consistently delivering value. Don’t let all the work you’ve done building relationships vanish like a one-hit wonder. In this power-packed episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Frank Garay, Industry Legend and Host of Loan Officer Breakfast Club and co-founder of MoveTube, to ...

In today’s competitive lending landscape, compliance and operational support aren’t just nice-to-haves—they’re make-or-break essentials for Non-Delegated Lenders. If you can’t move fast, stay compliant, and deliver clarity to your borrowers, someone else will. In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Nick Krakosky, Senior Account Executive at FirstFunding, to break down the real tech and tools that are making a difference for Non-Del lenders right now. ...

In this powerful episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Jeff Walton, CEO and Co-Founder of Ingenius, to explore how data accessibility can transform the way both large and small lenders compete in today’s marketplace. Jeff pulls back the curtain on how Ingenius provides enterprise-level data solutions to lenders of all sizes—giving small shops access to the same valuable insights used by top five banks in the country. With a transparent, scalable pricing mode...

In this episode of the Non-Del Influencers Podcast, host Matt Coles welcomes Matt Shields, Sales Manager at USA Mortgage and Chair of the NAMB Young Professionals Committee, for a powerful discussion on branding, leadership, and how young mortgage professionals can rise in today’s market. Matt shares his passion for guiding the next generation of originators, offering practical strategies to build personal brand equity, get involved with industry organizations, and create a lasting impact. Whet...

In this episode of the Non-Del Influencers Podcast, host Matt Coles welcomes Ryan Black, Partner at Black, Mann & Graham, to discuss the power of strategic technology adoption, operational efficiencies, and what’s on the horizon for Non-Delegated Lenders in a rapidly shifting mortgage landscape. Ryan shares how lenders can stay competitive by revisiting outdated processes, asking the hard questions about tech ROI, and preparing for volume surges as market conditions shift. With nearly a decade ...

In this episode of the Non-Del Influencers Podcast, host Matt Coles welcomes Reina Murillo, Western Regional Vice President at Freedom Mortgage Wholesale, to discuss leadership, partnership, and the power of education in wholesale lending. Reina shares how building strong relationships and focusing on education can elevate both lenders and their clients. With years of leadership experience at Freedom Mortgage, she highlights what makes a great Account Executive, why trust is essential in lendin...

In this episode of the Non-Del Influencers Podcast, host Matt Coles welcomes Joel Horn, Founder of Horn Funding, to talk about perspective, passion, and the future of mortgage lending. Joel shares how stepping into the "ivory tower" mindset—looking at your business from above—can transform the way you run operations and make decisions. With years of experience and a drive to help others, he opens up about the lessons learned from tough challenges, the power of technology in today’s market, and ...

In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Aleyna Groves, COO of Groves Capital, to explore how artificial intelligence is transforming mortgage lending—and why forward-thinking originators can't afford to ignore it. Aleyna brings deep industry insight and a passion for innovation as she breaks down what lenders need to know about leveraging AI, streamlining operations, and capitalizing on today's shrinking competitive field. Here are three key takeaways...

In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Ross Miller, Owner of Miller Home Mortgage, to talk about what it really takes to transition from broker to banker—and why now may be the best time to take that step. Ross brings years of experience and a passion for empowering lenders to take control of their businesses. If you've been on the fence about making the move, this episode provides valuable clarity and guidance. Here are three key takeaways Ross shar...

In this episode of the Non-Del Influencers Podcast, host Matt Coles sits down with Alex Temple, Partner at Mitchell Sandler LLP, to explore what every lender should know before making the move from broker to banker—and why compliance strategy should be your first conversation, not your last. Alex brings deep legal and regulatory expertise to the table, sharing three powerful takeaways for Non-Delegated Lenders: 1️⃣ Start with strategic compliance – Don’t wait until the regulators show up. Buil...